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Refund and Returns Policy

REFUND AND RETURNS POLICY

Each piece of Unique Wood Furniture is specially manufactured for you after you place your order. Due to the nature of solid wood, each board you receive may have unique characteristics like grain color, grain pattern, unique markings, nail holes, knots, “checking”, dugs in nails (for reclaimed wood), dents, dings, open cracks, and other characteristics commonly found in wood. We will do our best to suit your unique style and tastes, but we cannot exactly match any of the images you see on the Website.
Since wood is a living object, changes are expected during its lifetime due to natural conditions.


A Buyer has three (3) business days to cancel the Order and receive a full refund without penalty.
We are a small company offering bespoke, made-to-order products. We cannot accept cancelations or offer a full refund on any orders after 14 days of the order being placed or for an item(s) that has already been posted/delivered. Please ensure all details are correct before placing your order, and that you are happy with all design decisions and materials.  

Orders for archetypal designs (products available to buy directly from the website) can be canceled, partially refunded, and returned after 14 days at the discretion of Quercus Boutique. Requests to do so must be made in writing. All cancelations or returns will be subject to a 20% return fee,  plus the cost of delivery (if already booked and/or delivered). Bespoke pieces are non-refundable after 14 days of the order being placed. If more than 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange unless the item received is defective or damaged To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging where applicable. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

TAXES AND IMPORT DUTIES

All products are shipped from Bulgaria.

For international destinations, the customer is responsible for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these will be necessary to release the goods from customs on arrival. We are unable to advise on how much these costs may be.

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