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GENERAL TERMS

1. Definitions
1.1. The Website is a platform that is managed by an administrator and used by users under the conditions set out below. This document has the binding character of a contract applicable to all versions and devices in which the services of the platform are available. Accessing, viewing or using the site means acceptance and consent of the user to the general conditions. If you do not agree to these terms or individual clauses in them, please do not use this site.

1.2. The below used words, terms and abbreviations have the following meaning:
– “GTC” – General terms and conditions for use of the website
– “Website”, “Site” – website with address (URL)
– “Administrator” – the company that manages and maintains the site and platform.
– “User” – a natural or legal person who uses the services and resources of the site
– “Profile” – a set of all data associated with a registered and unregistered user of the services on the site
– “Services” – all services of the Administrator or his partners and contractors which are available to users of the website
– CPA – Consumer Protection Act
– “PDPA” – Personal Data Protection Act
– “PSA” – Postal Services Act

2. Acceptance, consent and operation of the GTC
2.1. These GTC represent a legal agreement between the Administrator and the User which contains the conditions for the use of the website and the platform. The GTC applies equally to registered and unregistered users. Acceptance and agreement with the GTC is a mandatory condition for the use of the site and the platform.

2.2. The GTC comes into force from the moment the User uses the site for the first time or a subsequent visit. They are applicable every time you visit and use the site and are valid until you stop using the site. The user is responsible for his actions in connection with the use of the site.

2.3. The relationship between users and the Administrator in connection with the use of the platform is regulated exclusively by these GTC, the Privacy Policy, and other rules and instructions that are created and published on the site by the Administrator and are an integral part of the GTC.

3. Access
3.1. By accepting the GTC, the User expresses his informed consent that any advertising messages, newsletters, campaigns and any other messages, including SMS sent by the Administrator to the registered e-mail address and telephone number, will not be considered “unsolicited commercial messages “within the meaning of Article 6 of the Electronic Commerce Act.

4. Characteristics of the services
4.1. The administrator provides and users use the services “as announced” according to the conditions and parameters specified on the site.
4.2. At the discretion of the Administrator services may be updated, supplemented and extended at any time.
4.3. Our obligations regarding the company’s products and services are governed only by the contracts under which they are provided.

5. Authorized use
5.1. The platform can be used by adult individuals, legal entities and organizations established and operating in accordance with Bulgarian legislation.
5.2. The user is obliged to access the platform and the site through the technologies and tools provided in it, implemented through the normal functionality of the site, and to use it legally, according to its purpose and in accordance with these GTC. All rights, ownership and legitimate interests on the site or in connection with the platform, which are not explicitly granted in these GTC, belong to the Administrator.
5.3. Use of the platform requires the availability of resources that allow access to the Internet, including a program for viewing the content of the relevant website or mobile application.
5.4. To the extent permitted by applicable law, the Administrator shall under no circumstances be liable for any direct, indirect, special or consequential damages from the use of this website or from any other linked website, including, without limitation, any lost profits, interruptions, loss of programs or other data on your information or other system, even if we have been explicitly notified of the possibility of such damage.

6. Confidentiality
6.1. By accessing the website and using the platform, the user accepts and gives his informed explicit consent for his personal data to be collected, processed and stored by the Administrator in order to properly, smoothly and fully use the platform, according to the GTC and the personal data Protection Policy published on the website which is an integral part of the GTC.
6.2. The administrator takes measures to protect the personal data of users in accordance with the requirements of the Personal Data Protection Act and other applicable provisions of Bulgarian and European law.
6.3. The User agrees to receive system information and messages that the Administrator deems useful, informative or necessary in connection with the services including but not limited to information about products or services, updates, new features or services, advertising campaigns, promotions, events, changes or technical failures in the operation of the platform, as well as other information from the Administrator and his partners to the e-mail address or telephone number specified by the user in the registration form.

7. Delivery Times
7.1 Our current lead time is approximately 4-8 weeks until manufacture completion, and delivery is usually made within two weeks from completion.
The courier shall deliver the Goods to the shipping address, shown on the order form. This address must be accurate. Please be precise about where you would like, the Goods to be left if you are out when we deliver. We cannot accept any liability for any loss or damage to the Goods once they have been delivered, following your delivery instructions.
Please note that we are not responsible for any potential delay after an item has been sent as it is provided by the carrier and may vary with package destination.

8. Returns Policy
8.1 Each piece of Unique Wood Furniture is specially manufactured for you after you place your order. Due to the nature of solid wood, each board you receive may have unique characteristics like grain color, grain pattern, unique markings, nail holes, knots, “checking”, dugs in nails (for reclaimed wood), dents, dings, open cracks, and other characteristics commonly found in wood. We will do our best to suit your unique style and tastes, but we cannot exactly match any of the images you see on the Website.Since wood is a living object, changes are expected during its lifetime due to natural conditions.
8.2 A Buyer has three (3) business days to cancel the Order and receive a full refund without penalty.
8.3 We are a small company offering bespoke, made-to-order products. We cannot accept cancelations or offer a full refund on any orders after 14 days of the order being placed or for an item(s) that has already been posted/delivered. Please ensure all details are correct before placing your order, and that you are happy with all design decisions and materials.
8.4 Orders for archetypal designs (products available to buy directly from the website) can be canceled, partially refunded, and returned after 14 days at the discretion of Quercus Boutique. Requests to do so must be made in writing. All cancelations or returns will be subject to a 20% return fee, plus the cost of delivery (if already booked and/or delivered). Bespoke pieces are non-refundable after 14 days of the order being placed. If more than 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange unless the item received is defective or damaged To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging where applicable. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

9. Taxes And Import Duties
9.1 All products are shipped from Bulgaria.
9.2 For international destinations, the customer is responsible for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these will be necessary to release the goods from customs on arrival. We are unable to advise on how much these costs may be.

10. Protection of personal data
10.1. By accepting these terms and conditions, the user gives his termless and unconditional consent, until his possible written cancelation, the personal data provided by him to be collected, stored, processed and used by the Administrator and / or authorized by the company third parties, including but not only: companies providing courier services, banks, etc., for the purposes of the contract for distance selling and delivery of ordered goods, marketing and advertising purposes and analysis, participation in games, promotions and raffles organized by the Administrator and for any other purposes not prohibited by law. In view of the fulfillment of the requirements of the tax laws, on the grounds of art. 7 of the Accounting Act, Art. 113 and Art. 114 of the VAT Act and Art. 84 of the Tax and Social Security Procedure Code, it is necessary for the client to provide all the necessary data – three names, address, PIN, etc. The User may at any time receive information on whether the personal data provided by him are processed and used by the Administrator, as well as the purposes of processing and use.

11. Complaints. Disputes. Applicable law
11.1. In cases where services in the platform are not performed or are not performed in accordance with the provisions of the GTC, the User has the right to submit a complaint in electronic form through the contact form or through a paper letter addressed to the postal address of the Administrator. The complaint must contain at least the name of the User, the e-mail address indicated in his account or his postal address, as well as a description of the respective irregularity.

11.2. The complaint shall be submitted within 14 days after the occurrence of the grounds for this complaint. The administrator has the right to refuse to consider complaints submitted after the expiration of this period or not meeting the above requirements.

11.3. In case the data or information in the complaint is insufficient, the Administrator may contact the User before taking an opinion on the complaint to fill in the missing data in the necessary information.

11.4. The Administrator considers the complaint within 14 days after the date of its receipt. A response to the complaint is sent to the e-mail address or postal address from which the User sent the complaint.

11.5. The above procedure also applies to any other complaints from third parties sent to the Administrator in connection with the platform. For all questions that need further clarification or are not regulated in these GTC, the User may contact the Administrator through the contact form.

11.6. The regulations of the current Bulgarian legislation shall apply to issues not settled by the present GTC. Disputes in connection with the use of the site and the platform, which cannot be resolved through negotiations, by mutual agreement or under the terms of the Alternative dispute resolution, will be referred to the competent Bulgarian court.

12. Intellectual property
12.1. The site contains texts, images, graphics, video, trademarks, databases and software, which are the property of the Administrator or his conductors and are protected by copyright, related and other intellectual property rights by Bulgarian, European and other applicable laws and international conventions. Reproduction of the content of the site in whole or in part may be done only with the written consent of the Administrator.

13. Changes in the GTC
13.1. The administrator reserves the right to make changes to the GTC, to accept and publish an updated or new version of the GTC. Unless explicitly stated otherwise, the changes take effect on the day of their publication on the website.

13.2. The user is obliged to follow and get acquainted with the current version of the GTC when using the platform. Any use of the platform in any way will be considered as consent to the current published version of the GTC.

13.3. If the User refuses to accept the current version of the GTC, he should not use the platform in any way.

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